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Online Web Chat Utility
Online Web Chat Utility provides complete chat interaction between website visitors and website support executives in real time. Application is useful in all major online businesses (like Travel, Education, Real Estates, Web Hosting, Web Design, Auto Sales, Insurance etc) with easy and simple chat solution. Live Chat Software increases your sales over the web by facilitating superior customer support service with customer support staff. Chat utility engages website visitors and can direct them to sale on your site or give them valuable information about your business.
During Live chat with your customers or visitors, your website support operator can easily provide solution for all related query and information of your product or services providing instant live support for your customers or visitors online.
Online Chat Communication : Provide real time chat support between Customer care executive and website visitors.
Chat Details Delivery : Allows you to view chat history along with the details like chat time, date along with visitor’s detailed information and full text chat.
Visitor Information Tracking : Operator can view visitor details including visitor name, IP address, Department name, Arrival time and date, Company name, Screen resolution, Browser type etc.
Email Chat Transcripts : Provide facility to send Live chat session details to visitors at desired email address.
Chat Transfer Support : Allows operator to transfer chat to other operator even in between the ongoing chat conversation.
Backup Restore Chat Facility : Provides chat backup and restore facility.
Visitor Typing Notification : Helps Customer support executive to easily view what the visitor is typing before they send it.
Canned Response and Push URL Facility : Easily sends canned (saved) messages and Push URLs to quickly assist online visitor.
Multiple Customer Support Simultaneously : Provides multi chat support with multiple website customers.
Offline Messaging Support : Facility to send offline messages in case the customer care agent is offline or not available.
Block IP Facility : Block selected IP address to avoid chatting or interruption from mischievous visitors or the visitors you wish not to assist.
Quick look on Online Web Chat software advantage:
Live Chat Software has meaningful advantage in the market. According to the latest survey, it is found that software plays the effective role from business sales perspective. Chat utility proven to be effective technology that really helps business owner by easy conversion of website visitors to website customers.
Sound And Visual Alert Notification : Notifies by sound and visual alerts when you have a new chat request.